Mortgage Capital Associates - Is it good to deal with?

Guest

Even after reading the reviews of Mortgage Capital Associates, I tried to defy everyone thinking that I have the BEST FICO score. I mean above 800 and still I was treated like a Subprime candidate.

Their rates are good. No doubt but the hassle which they put me through completely negated that.

Once they lock you at a certain rate, then they just stop answering your phone calls when the rates go down. That way, they dont have to lie about rates. In my experience only 2 people actually returned phone calls: Ruth Blanco and Vickie Fee. Unfortunately, none of these 2 are loan officers. Only assistants.

Take my advice, whatever documents you are supposed to send, SCAN and email them (in a password protected zip) instead of Faxing them over. So when MCA starts playing their tricks just to keep you busy and show you that they are working on your case by asking for the same documents that you have already sent them, you can email them.
It is Safe and also Saves you tons of time.

I actually trusted David Young but after I sent them my initial documents, he did not bother taking my calls.

David Young and his assistant Dominique Geary, both operate hand in glove and pretend to be very busy. They come in late after 9am PST, go to lunch anytime from 12 to 3 PST.

I had to email them at least 4 times to evoke a response. Calling was useless. I literally had to call them EVERYDAY (no exaggeration) to ask if they had all the required docs from Home Insurance company, from Titile company or if THEY had responded to them and so on. It was like spoon-feeding a baby.

Unfortunately, I could not leave them because I had very little time left for my closing and no other lender could have closed the loan on time.

Tip: I would advise you all to get a good GFE from them and then go use it to negotiate with other conventional Lenders and avoid this company like a plague.

smithsussane · Posted: Thu Jul 30, 2009 8:49 pm Post subject:

Thanks for sharing your experience in the forum, MP. It's really astonishing to know that the mortgage company is not cooperating even with people who have good credit scores.

Guest

You betcha.

If anyone of you needs more information about my transaction, feel free to ask. I'll be visiting this site on and off.

gmakerley · Posted: Tue Aug 04, 2009 8:07 am Post subject:

mp, your loan did finally close, right? i'm hoping so, anyway.

Guest

Yes, my loan closed alright. BUt as I said, I had to call them for absolutely everything. For reminding them to do THEIR OWN job. Mind you, I am not that overbearing person.

E.g. If they needed to send Mortgagee clause over to the Home Insurance company, I called them and made sure that they sent it coz the Insurance company said they were waiting for it for a couple of days.
Or if they had to call in for a Home Appraisal, I had to remind them to order one ASAP as my closing date was approaching.

The worst offense in my mind was to purposely not take my calls or to purposely reply them late by 24 hours to decrease the rate when rates used to go down. So that way, the rates could go up again and THEN they could "truthfully" say that the rates are not low so they cannot float down.

They also never sent me my Home appraisal until 4:30pm Friday when my closing was on Monday afternoon.
I found out that my home was appraised at 40 sq ft. lesser than what the seller had shown me. Thats a difference of $4000. Since it was so late in the day, I could not use that as a bargaining chip to reduce the price of the house.

Bottom line is that MCA is almost like a bait-and-switch company who may show you a good rate but the trouble in keeping up with them is DEFINITELY NOT worth the 0.125% or dare I say 0.25% apr that you will be saving.

STAY AWAY from this company.

gmakerley · Posted: Mon Aug 10, 2009 1:57 pm Post subject:

thanks for the update, mp. you're right in that you ought not to have to call them to have them do what needs to be done. it's a good idea for any borrower to follow up, however; as a loan officer might be so busy as to not get with his or her processor quickly enough to get things done. some of us are hands-on and, we hope, likely not to fall into that trap, but things do happen. no excuses here - just a word to the wise borrower to continue to follow up.

bcoyle · Joined: 01 Sep 2009 Posts: 1 1.49 Dollars($)

My wife and I had a great experiece with refinancing our mortgage with Mortgage Capital Associates. We applied on July 29, 2009 and actually Closed on August 14, 2009. Mr. David Young, Mr. Paul Chon, and Ms. Dominique Geary were just outstanding during the whole process. We received the rate that was quoted to us at no Points, which was far below what other mortgage companies quoted us. We did experience being requested to resend the same documents we had previously sent, but after I spoke to Mr. Chon, he resolved the problem for us.

I would recommend staying with Mortgage Capital Associates as they provided the lowest rate with no points and an application fee of $950.00.

Bob Very Happy

Guest

So glad I found this forum as I just applied with MCA on 09/02. I'm working with David Young so I'm glad to read the mostly-positive posts about him.

So far, everything has been great. I have, however, received three different versions of the GFE, truth in lending, and itemization with different amounts (one of which was actually received today after having sent in all my signed paperwork yesterday). Kinda confusing but I'm hoping it's just a communication error with David and his staff, and won't slow the process.

I was referred to MCA by my agent who has used them personally in the past (I figured he has my and his best interests in mind). I also compared three other lenders and MCA had the best rate.

I'll keep everyone posted during this process.

Guest

How did your loan turn out with Mr. Young?

Guest

i am almost there. been told my loan docs will be sent today and they will schedule closing. my close date is on or before the 30th, so everything is on time as of right now.

after my initial post, i didn't receiving timely responses to my e-mails to MCA about the paperwork confusion so i went to my agent, who had mr. geary call me. after that, i relied on my agent to maintain contact with MCA and that worked out well (although it was hard as an anxious first-time buyer -- i like knowing every last detail of everything). i had to let go a bit, trust my agent and the process.

again, so far so good. will update again on the loan docs and outcome. fingers crossed!

Guest

following incident with me casted some doubt about the legitimacy of the claim about low rates.I caaled a number in East cost and person answering he works in East coast.I got his email and his emasil is from usmtgcapital.But on the estimate there is a different phone number and LA address.Not sure how it works .and if it is genuine

Guest

Wow! I so wish I had found this forum before making the fateful error of dealing with MTG! I am in my 95th day with them, with no end in sight. For NO apparent reason! Everything was either faxed or emailed to them immediately. In some cases up to three times!!! Nearing the 100th day, and they are asking AGAIN for the most common paperwork that has already been submitted over and over!! Emails and phone calls go completely unanswered. In fact, I am withdrawing this loan request tomorrow. Hopefully we will still have time for the 1st time buyer credit when applying elsewhere.

Thanks so much for this community. Wish I found it sooner.

Guest

In the end, the loan was funded on time and I closed escrow in exactly 30 days with 5.125% and no points. A few things to note:

1. Final paperwork went missing: MCA said they sent it to Escrow, Escrow said they never received it. This started on a Thursday and didn't get resolved until Tuesday (2 days before close). Without this incident, I may have been able to close earlier than scheduled. In the end, I drove 30 mins to the escrow office to sign them at the last minute's notice. This would have been impossible if I didn't have such a flexible schedule/understanding employer.

2. Closing cost was more than $2,000 higher than original estimate: The estimate called for 3 months of property tax reserves but, in the end, they wanted 10 months. I didn't know this until I went down to sign the final papers and, wouldn't you know, no one at MCA was available to explain this over the phone. Everyone was out to lunch or "unavailable" for the entire two hours I was at the escrow office. That was from 1:30-3:30pm on a Tuesday. Not really normal lunch hours. I went ahead and signed to avoid additional delays (I had the money and was assured by escrow and my agent that it was for property taxes only).

3. My agent, who recommended MCA in the first place, said that he would never recommend them to his clients again.

So there you have it. I closed on time and don't have to deal further with MCA since they sold my loan to Bank of America.

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