Posted on: 21st Oct, 2010 07:21 pm
anyone with a mortgage who's in a chapter 13 bankruptcy please read this! check your credit record. my husband and i discovered citimortgage is not reporting our payments to any credit bureaus and even purged our mortgage from all reports. i called them immediately to ask why they weren't reporting our payments. i talked to several employees in the bankruptcy dept. over the last several months none of them were pleasant to deal with and seemed to have a combative attitude from the moment they answered the phone. they claim this is legal and refuse to cooperate with us or our attorney.. he even spoke with a supervisor. what about our rights to a fair and accurate report? this is seriously hurting our ability to increase our score. we've owned our home for 13yrs and pay our mortgage payments timely and outside our chapter 13. i googled this subject and read an article which says mortgage companies do this to keep their customers credit scores low so they will not be able to sell or refinance their home with another lender. we are stuck in a 8.9 mortgage rate from 1997. i’ve been calling and writing to citimortgage since march. i just received a letter back in september 2010. they said the credit bureaus chose to purge our payments from the reports. they even told the bbb in response to a complaint i filed that all the credit bureaus are responsible. the credit bureaus responded that it is the lenders responsibility to report to them. in this letter i just received from citimortgage they state…citimortgage is required to report to all major credit bureaus..well they are not reporting to any in our case. i’m going in circles here and getting nowhere. we have a court order saying we are good to go with our refinance and a lender waiting to refinance us. but we need our score to go up a couple more points to be able to get a cash out refinance, we desperately need a car so we have to go this route. if citimortgage reported our payments our credit score would be high enough to proceed with this. in reading this post i cannot believe there are so many people out there going through this mess as well. what options do we have? who can we possibly contact that will get some results? there has to be some agency out there that is willing to look into this mortgage company tactic isn't it?
Welcome sdlucas,
Citimortgage is bound to report your payments to the credit bureaus. If they are not doing so, you can think about taking legal actions against them. You can speak to your attorney and check out what steps you need to take.
Citimortgage is bound to report your payments to the credit bureaus. If they are not doing so, you can think about taking legal actions against them. You can speak to your attorney and check out what steps you need to take.