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Citi Mortgage

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Narazonia_76 Joined: 21 Feb 2011 Posts: 1 1.51 Dollars($)	Posted: Mon Feb 21, 2011 4:08 pm    Post subject: Citi Mortgage Like 0 Dislike 0 Citi Mortgage gave my husband the run around when he attempted to have our home reappraised, after getting nowhere and paperwork after paperwork being submitted he requested a modification. After that process of back and forth with paper work after paperwork being submitted he was told he had to be in rears to recieve help so he did not pay for 2 months and then they sent everything to modification. After that was repeated phone call after phone call to them and all they said was it is in review. We started recieving forclosure paperwork and he was not worried because he was in contact with Citi Mortgage and they told him he was okay when he did reach someone who was supposedly working on the account. He even called the VA for assistance since we had a VA loan and the VA said continue calling the home was not in forclosure. In the meantime we were still getting papers from outside places January 2011 my husband decided that since he could not talk with anyone and he was getting the run around and being asked to reproduce documents repeatedly he would no longer pay. Last week I recieved a letter on the door saying we needed to vacate or make arrangements to vacate before law officials were notified. We recieved a letter from citi-mortgage within the same week stating hour home was sold on February 1st. The new owner apparently is Bank of America. The letter recieved from citi mortgage appears to be a deed in lieu of foreclosure. My husband never signed that paperwork. What can we do?
Guest	Posted: Mon Feb 21, 2011 5:23 pm    Post subject: Like 0 Dislike 0 Get a Real Estate Attorney immediatley - It sounds as though you may have lost your home. In most states they must evict which is different everywhere so while fighting this you should also find out what your legal rights are. Not paying was a big mistake - the bank has legal rights and while you were speaking with them about a modification in no way are they obligated to change the terms of your loan. They can play games forever knowing most people will give up. You really need to seek local legal counsel as soon as possible - there are too many variables regionally for anyone on here to help with this issue to the depth you need help. Good Luck B
Frank Eliason Guest	Posted: Fri Mar 11, 2011 4:27 pm    Post subject: I work for Citi, and I would like to try to help here... Like 0 Dislike 0 Narazonia 76, hi, I just read your post, and I am sorry about your experience. I work at Citi, and I would like to see if there is anything I can do to help. If I cannot assist you directly, I will help find someone who can as quickly as possible. I know -- as do many of my colleagues who really want to deliver excellent customer service -- how frustrating many of these issues can be. My email address is below, please get in touch. Frank Eliason, Citi, "frank.eliason @ citi.com" [Email address deactivated as per forum rules. Thanks.] _________________ Need help choosing the right loan? Get free consultation from community lenders/consultant
Jasmine Guest	Posted: Mon Mar 14, 2011 11:08 pm    Post subject: Like 0 Dislike 0 It's real good to note that a person working with Citi has taken initiative to offer a reply and help to Narazonia!

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