Horrible Customer Service

Guest 0.10 Dollars($)

I mainly wanted to vent. We've had our home for 2 yrs. Never had a late pymt. We both have excellent credit, cash reserves. We both owned homes before..never had a late pymt. on those either. I've re-financed a home before..no probs. Painless process. So, we wanted to re-fi this house b/c of the great interest rates and b/c our mortgae has increased tremendously b/c of the taxes and insurance. We applied on-line on a Wednesday through our lender's "stream-line" application. Rep. called same day and said our app. was assigned to him and he would get back w/ me "tomorow". We never heard back. Called, emailed..left several messages. Finally, (after making us wait all weekend) got a call on Monday w/approval. We had a question and were told that he had to find out and would call me back in 20 mins. It has now been 2 days!!! Again, we have called, emailed, left messages. . I am so beyond frustrated w/ how we are being treated by this bank. They are not trying to help. They want us to all stay at higher int. rates. I want to pack and let the house go to foreclosure and this is exactly why there are so many foreclosures. The banks aren't co-operating at all. Evil or Very Mad

I guess they prefer for our house go into foreclosure than to have to speak to us.

jenkin7 · Joined: 04 Jun 2007 Posts: 939 140.77 Dollars($)

Hello Florida,

It is really unfortunate to hear of your situation.

If the bank is not co-operating with you at all then it is really difficult to go for such a long term relationship.

If you let the house go into foreclosure, it will ultimately ruin your credit. So, it is you who will have to suffer for this. And you have to take the initiative to avoid the foreclosure and save your credit.

If you are not comfortable with the service of the bank you may shop for some other lender and work with him.

banker0679 · Posted: Thu Jan 17, 2008 10:32 pm Post subject:

find yourself a local lender/broker. Banks always drag their feet with the loan process.
A broker only gets paid when you close, and he will do everything he needs to have you close.
Loan officers at a bank are paid salaries..and dont receive much incentive to try to help out someone with a mortgage.

0.10 Dollars($)

Oh! That explains it. Well you would think they would want repeat or loyal customers but I guess not. I guess we are a dime a dozen these days and they don't need our loyalty. We'll be shopping around then. I don't want it to go to foreclosure..that is just how angry they made me. Thanks for hearing me out and answering me.

lisascherzer · Joined: 04 Jan 2008 Posts: 749 0.10 Dollars($)

Hi Florida34,

I would definately feel the same way if that was the kind of service that I was getting. There are plenty of lenders that will provide what your looking for. Maybe it was meant to be. You might even get a lower rate by shopping around a little more.

All times are GMT - 7 Hours

Page 1 of 1