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Why terminology is important for mortgage industry

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charlesarmbruster Community Expert Joined: 12 Oct 2006 Posts: 169 Location: Chandler, AZ 43.85 Dollars($)	Posted: Tue Feb 19, 2008 4:51 pm    Post subject: terminology Like 0 Dislike 0 We learn words as children; we learn sentences in school; we learn postulates in college; we learn navigation in the real world, but, we never really learn the ins-and-outs of process and procedure which we pay good money to accomplish. Do we really want to know how to put on a new roof? Do we really want to know how to negotiate the sale of that land down by the highway where the BIG SOFTWARE firm will come in and bring 400 new jobs? Do we really want to know the hard work that a loan officer puts in to finesse every loan he/she puts into an underwriter's hand? Maybe yes - maybe no! I'd rather pay the carpenters to roof my house. I'd rather pay the city fathers to bring needed jobs into the community. And, as a loan officer, I'd rather my clients pay me to finalize their financing in a prompt and fair manner...AFTER I'VE DISCLOSED AND EDUCATED THEM SUITABLY ENOUGH TO MAKE DECISIONS -- if a client insists on a 'second opinion', so be it -- Doctors see the same actions! They need not, however, know the terminolgy...unless they themselves intend on getting into the business. _________________ Chuck Armbruster Phoenix, AZ payjunction chuck [on facebook]
jbarto65 Joined: 04 Nov 2007 Posts: 622 -0.15 Dollars($)	Posted: Sat Mar 15, 2008 8:26 am    Post subject: Like 0 Dislike 0 Good point charles, I have always felt comfortable letting the carpenters do the roofing too, until my sister married a carpenter and I seen how much I could actually save doing it myself, LOL. No really, When it comes to some things in life it is better off letting the experts handle the situation. I like that you point out that you first off educate your clients, some people just don't want to know, where others feel they are being ripped off in every transaction and want to know much more than they really need too. I applaud you on giving your clients the information that they need to know, alot of companies don't. It is good customer service and a good feeling to know that they have been dealing with someone that they can trust. My hat is off to you.

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