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Posted on: 21st Jan, 2008 01:52 pm
Does anyone have a mortgage with citimortgage, I am new with them and would like to hear information from customers who have been with them for a while, all comments welcome please.
Hi Jbarto,

I have not done any transactions with Citimortgage but would like to have reactions from other community members. I have seen bad reports in Rip-off Reports against Citimortgage. People are not very much satisfied with their services.

However, waiting for others reaction or info regarding this company.

Best of luck,
Posted on: 21st Jan, 2008 04:03 pm
The one big complaint I've had from past clients is that their customer service is outsourced to India, but many lenders are doing that these days so it's not just unique to Citi.
Posted on: 21st Jan, 2008 05:48 pm
Shane is right about them outsourcing to India. Otherwise, they seem to be ok. Was there something in particular that you were worried about?
Posted on: 21st Jan, 2008 10:54 pm
im going to add horrible customer service on the lender side but this is a personal oppinion :( Never had a problem with their Heloc side though
Posted on: 23rd Jan, 2008 06:40 am
I dont have mortgages with Citi but I do have checking/saving/credit card with them. There are two things I don't like:

- Customer service: "Hello my name is Peter" sounds exactly like an American man, and after that is a strong Indian accent. They are polite, but they are from different country and it seems like they can answer the phone but can't really help. I often say No when they ask for my SSN right after getting all other sources of information such as: my mother maiden name, my DOB, account number.

- Citi usually extracts money right away from a client's account, for example, paying a Citi credit card. But it seems like Citi keeps money for a while (at least 3 or 4 days) and then transfer the money to the reciever.
Posted on: 24th Jan, 2008 06:26 am
So far my experience with them has been very good, I don't deal with anyone from India, it has always been an american from the states that I deal with so that makes me happy. Hopefully the mortgage line will stay in the states, hate to discuss anything financial with somebody that I can barely understand, drives me up the wall.

Thanks for all the input, please keep it coming. :D
Posted on: 24th Jan, 2008 07:09 pm
Hi Alee,

Welcome to the forum.

Thanks for sharing your experience with the community. I hope this will help others before they decide to avail a Citi mortgage or credit card etc.

I have some friends who have availed services from Citi and I find a few of them being unhappy though others seem to be ok with their mortgage service.

I think any kind of satisfaction or unsatisfaction in dealing with a company has a lot to do with the individual who's representing the company and transforming them into customers.

So, Alee, have you tried out with any other companies regarding the credit card/savings account?
Posted on: 24th Jan, 2008 11:13 pm
I thank you all for all your input, I get a little nervous when dealing with a company that I don't know anything about when they hold something so dear to me in their hands.

appreciate all your advice and comments.
Posted on: 27th Jan, 2008 10:58 am
I don't think the problem is the outsourcing to India. The problem is with call centers in general. Typcically the call center works for several companies at the same time and are not familiar with the questions you are asking. So American or Indian it does not matter they don't really have the answers.

I tend to get the same mediocre service no matter what company I call these days. Doesn't really matter what industry either.
Posted on: 27th Jan, 2008 11:34 am
I think the biggest problem with outsourcing to me is

1. It takes jobs out of the United States

2. The language barrier sometimes is terrible, I can't understand some of them with their thick accent.

I have dealt with this outsourcing when dealing with microsoft but not with citimortgage.
Posted on: 28th Jan, 2008 03:33 am
I have been with citi mortage for about 3 1/2 years and no problems sometimes when I call I get a foreigner but most of the time american. I would recamend them with out a doubt
Posted on: 29th May, 2009 06:51 pm
i am going through a refinancing process with city mortgage and it has been hell. i would not recommend this lender. i have a credit score over 800 and only refinance to get a shorter term on my mortgage. the amount i have left on my mortgage is 1/3 the appraised value so with a good and stable income, i am a very low risk borrower yet i can't believe the scrutiny i got. all because i did not want to escrow my tax and insurance. although this "no escrow" was stated and agreed upon at the beginning, they still try every trick to get me to give in. one thing for sure, read all documents carefully and throroughly before you sign them and stand up for your rights. they have very unethical practices such as requiring borrowers or make their wording sounds as if borrowers are required to obtain home insurance through one of their partners for a price twice as expensive as another insurance carrier on the market. know your stuff if you deal with them. i would avoid them all together. there are many reputable and ethical lenders out there. citimorgage is not one in my 22 years of homeownership experience.
Posted on: 06th Oct, 2009 11:42 am
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