I have had the same mortgage company for 7 years. In 2006 they paid my property taxes late, causing me to incur delinquent taxes ever since. I have tried for two years to fix that to no avail. I phoned them yesterday and they said they never received a tax bill from the county, then they said the county told them I owed no tax! Riiiight. I called the county and they did send the mortgage company a bill last October but never got a payment from them.
Now, I get my annual escrow statement with a check attached for $3767.40, and discover they did not pay my property taxes at all last November! If they had paid them on time my tax bill would have been $3636.41, but now it is $3975! I deposited the check, paid the county $3636.41 and told my mortgage company they need to pay the rest out of their pocket.
The other weird thing is the statement shows a balance of $5247.67 in December and the next motnth (January 09) it shows a blance of zero! There is no entry for their check to me of $3767.40. There should be a balance of over $1480 after they sent me that check. What did they do with my money?
I faxed them a complete account of their mistakes and action required on their part. I have copies of all correspondence and fax confirmations for over two years. Are they puling a fast one here and to what agency do I report this if it is fraud? Thanks,